Forum LAMS for Tech-Heads - General Forum: Koren Flash problems when drawing transitions


 
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11: Koren Flash problems when drawing transitions
In response to 9 10/10/06 08:01 PM
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Hi Jong-Dae,

In the LAMS Authoring environment there's a hidden debugging logger that might be able to give us some more information on what is happening when you are trying to draw a transition. So here are the steps you need to follow:

1.- Login with a user that has access to author
2.- Click on the Authoring tab and the authoring environment should pop-up.
3.- Click on the authoring screen and press the following combination of keys all together: CTRL+ALT+? (the ? is the question mark key). You should be able to see a Debug window (see attached file.

4.- Drag two activities into the canvas (note that it will be slower than usual due to the debugging window).
5.- Click on the transition button and try to draw it between the two activities. That might not work as we all know :-)

6.- Grab the text you got in the debugging window and paste it here

That should give us an insight in what it's happenning.

Thanks,

Ernie

Posted by Ernie Ghiglione

Attachments:
12: Re: Koren Flash problems when drawing transitions
In response to 11 10/11/06 03:38 AM
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Hi! Ernie,

Thanks for your consideration.
I append the log file. It is too big to post here.
Please let me know if I need to get more logs.

Thanks.

Posted by Jong-Dae Park

Attachments:
13: Re: Re: Koren Flash problems when drawing transitions
In response to 12 10/11/06 07:47 PM
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Hi Jong-Dae,

I have done a comparison of your log with the log from a normal (working) case, tested on your server my machine. Note the differences below (relevent part).

It seems that the transition tool is being deactivated when you press/select the first Canvas Activity.

*--- Cursor ---*
[showCursor]ID:default
*--- CanvasModel ---*
[stopTransitionTool]Stopping transition tool

or isn't active at the time you are releasing outside the Canvas Activity, i.e on another Canvas Activity. Since the transition tool isn't active at the time of release, no transition is being created. Do you notice if the transition icon disappears when the first Canvas Activity is pressed on?

Normal Log

*--- CanvasController ---*
[activityClick]activityClick CanvasActivity:1 orderID: undefined
[activityClick]Check if transition tool active :true

Your Log

*--- CanvasController ---*
[activityClick]activityClick CanvasActivity:1 orderID: undefined
[activityClick]Check if transition tool active :false

Does this problem occur on other Korean machines (laptop's) also? Have you only tested on this one machine? It may be worthwhile checking if the same issue is occurring on other machines.

Posted by Mitchell Seaton

14: Re: Re: Re: Koren Flash problems when drawing transitions
In response to 13 10/12/06 02:23 AM
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Hi Mitchell Seaton,

Yes, the transition tool is deactivated when I press/select the first Canvas Activity.

This problem occured on all the computers I tested (more than 6 computers)

Thanks for your effort.

Jong-Dae Park

Posted by Jong-Dae Park

15: Re: Re: Re: Re: Koren Flash problems when drawing transitions
In response to 14 10/12/06 02:27 AM
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Hi Jong-Dae,

> This problem occured on all the computers I tested (more
> than 6 computers)

All of these computers are running Window XP in Korean, right?

I'm just trying to narrow down the possibilities to see what can be causing this.

Thanks,

Ernie

Posted by Ernie Ghiglione

16: Re: Re: Re: Re: Re: Koren Flash problems when drawing transitions
In response to 15 10/12/06 09:37 AM
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Yes, they are all running Korean Windows XP. I found that there is no problem for English version of Windows XP.

It is strange.

Thanks for your support.

Jong-Dae Park

Posted by Jong-Dae Park

17: Re: Re: Re: Re: Re: Koren Flash problems when drawing transitions
In response to 15 10/13/06 10:34 PM
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Hi!

My friend told me that it might be due to encoding problems.

Thanks.

JD Park

Posted by Jong-Dae Park

18: Re: Re: Re: Re: Re: Koren Flash problems when drawing transitions
In response to 15 10/15/06 05:45 AM
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Hi! Ernie,

I wonder every actionscripts and parameters were saved in utf-8 format. If the flash file (swf) contained some parameters which were not utf-8 encoded, these parameters may cause problems.

Thanks in advance.

Jong-Dae Park

Posted by Jong-Dae Park

19: Re: Re: Re: Re: Re: Re: Koren Flash problems when drawing transitions
In response to 18 10/17/06 07:52 PM
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Hi Jong-Dae,

Yes, all files and parameters are utf-8. It seems that the problem is trigger at an event. So what we'll do is send you a customized LAMS Authoring flash file (swf) and then we add this to your installation as you currenlty have it. This flash file contains more debugging statements that hopefully will help us discover where the issue is.

So I'll send you an email shortly with the details

Ernie

Posted by Ernie Ghiglione

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