Forum Problems Installing LAMS: Password Retrieval


 
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1: Password Retrieval
06/07/14 06:36 AM
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Hi,

I have forgotten my password and when I try to recover it an error message comes up saying the request can't be processed. Please help!

Thanks

Posted by Harriet Ruffin

2: Re: Password Retrieval
In response to 1 06/07/14 06:38 AM
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Here is the error message:

org.springframework.jdbc.UncategorizedSQLException: Hibernate operation: could not execute query; uncategorized SQLException for SQL [select user0_.user_id as user1_, user0_.login as login8_, user0_.password as password8_, user0_.title as title8_, user0_.first_name as first5_8_, user0_.last_name as last6_8_, user0_.address_line_1 as address7_8_, user0_.address_line_2 as address8_8_, user0_.address_line_3 as address9_8_, user0_.city as city8_, user0_.state as state8_, user0_.postcode as postcode8_, user0_.country as country8_, user0_.day_phone as day14_8_, user0_.evening_phone as evening15_8_, user0_.mobile_phone as mobile16_8_, user0_.fax as fax8_, user0_.email as email8_, user0_.disabled_flag as disabled19_8_, user0_.create_date as create20_8_, user0_.chat_id as chat21_8_, user0_.enable_flash as enable22_8_, user0_.workspace_id as workspace23_8_, user0_.authentication_method_id as authent24_8_, user0_.flash_theme_id as flash25_8_, user0_.html_theme_id as html26_8_, user0_.locale_id as locale27_8_, user0_.timezone as timezone8_, user0_.portrait_uuid as portrait29_8_, user0_.change_password as change30_8_, user0_.lams_community_token as lams31_8_, user0_.lams_community_username as lams32_8_ from lams_user user0_ where user0_.email='harriet.ruffin@griffithuni.edu.au' order by user0_.login]; SQL state [08003]; error code [0]; No operations allowed after connection closed.Connection was implicitly closed due to underlying exception/error: ** BEGIN NESTED EXCEPTION ** com.mysql.jdbc.CommunicationsException MESSAGE: Communications link failure due to underlying exception: ** BEGIN NESTED EXCEPTION ** java.io.EOFException MESSAGE: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. STACKTRACE: java.io.EOFException: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997) at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2411) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1631) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1723) at com.mysql.jdbc.Connection.execSQL(Connection.java:3283) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1332) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1467) at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:296) at org.quartz.impl.jdbcjobstore.StdRowLockSemaphore.obtainLock(StdRowLockSemaphore.java:137) at org.quartz.impl.jdbcjobstore.JobStoreCMT.acquireNextTrigger(JobStoreCMT.java:1173) at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:233) ** END NESTED EXCEPTION ** Last packet sent to the server was 1 ms ago. STACKTRACE: com.mysql.jdbc.CommunicationsException: Communications link failure due to underlying exception: ** BEGIN NESTED EXCEPTION ** java.io.EOFException MESSAGE: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. STACKTRACE: java.io.EOFException: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997) at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2411) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1631) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1723) at com.mysql.jdbc.Connection.execSQL(Connection.java:3283) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1332) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1467) at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:296) at org.quartz.impl.jdbcjobstore.StdRowLockSemaphore.obtainLock(StdRowLockSemaphore.java:137) at org.quartz.impl.jdbcjobstore.JobStoreCMT.acquireNextTrigger(JobStoreCMT.java:1173) at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:233) ** END NESTED EXCEPTION ** Last packet sent to the server was 1 ms ago. at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2622) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1631) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1723) at com.mysql.jdbc.Connection.execSQL(Connection.java:3283) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1332) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1467) at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:296) at org.quartz.impl.jdbcjobstore.StdRowLockSemaphore.obtainLock(StdRowLockSemaphore.java:137) at org.quartz.impl.jdbcjobstore.JobStoreCMT.acquireNextTrigger(JobStoreCMT.java:1173) at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:233) ** END NESTED EXCEPTION ** ; nested exception is com.mysql.jdbc.exceptions.MySQLNonTransientConnectionException: No operations allowed after connection closed.Connection was implicitly closed due to underlying exception/error: ** BEGIN NESTED EXCEPTION ** com.mysql.jdbc.CommunicationsException MESSAGE: Communications link failure due to underlying exception: ** BEGIN NESTED EXCEPTION ** java.io.EOFException MESSAGE: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. STACKTRACE: java.io.EOFException: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997) at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2411) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1631) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1723) at com.mysql.jdbc.Connection.execSQL(Connection.java:3283) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1332) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1467) at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:296) at org.quartz.impl.jdbcjobstore.StdRowLockSemaphore.obtainLock(StdRowLockSemaphore.java:137) at org.quartz.impl.jdbcjobstore.JobStoreCMT.acquireNextTrigger(JobStoreCMT.java:1173) at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:233) ** END NESTED EXCEPTION ** Last packet sent to the server was 1 ms ago. STACKTRACE: com.mysql.jdbc.CommunicationsException: Communications link failure due to underlying exception: ** BEGIN NESTED EXCEPTION ** java.io.EOFException MESSAGE: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. STACKTRACE: java.io.EOFException: Can not read response from server. Expected to read 4 bytes, read 0 bytes before connection was unexpectedly lost. at com.mysql.jdbc.MysqlIO.readFully(MysqlIO.java:1997) at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2411) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1631) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1723) at com.mysql.jdbc.Connection.execSQL(Connection.java:3283) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1332) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1467) at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:296) at org.quartz.impl.jdbcjobstore.StdRowLockSemaphore.obtainLock(StdRowLockSemaphore.java:137) at org.quartz.impl.jdbcjobstore.JobStoreCMT.acquireNextTrigger(JobStoreCMT.java:1173) at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:233) ** END NESTED EXCEPTION ** Last packet sent to the server was 1 ms ago. at com.mysql.jdbc.MysqlIO.reuseAndReadPacket(MysqlIO.java:2622) at com.mysql.jdbc.MysqlIO.checkErrorPacket(MysqlIO.java:2916) at com.mysql.jdbc.MysqlIO.sendCommand(MysqlIO.java:1631) at com.mysql.jdbc.MysqlIO.sqlQueryDirect(MysqlIO.java:1723) at com.mysql.jdbc.Connection.execSQL(Connection.java:3283) at com.mysql.jdbc.PreparedStatement.executeInternal(PreparedStatement.java:1332) at com.mysql.jdbc.PreparedStatement.executeQuery(PreparedStatement.java:1467) at org.jboss.resource.adapter.jdbc.WrappedPreparedStatement.executeQuery(WrappedPreparedStatement.java:296) at org.quartz.impl.jdbcjobstore.StdRowLockSemaphore.obtainLock(StdRowLockSemaphore.java:137) at org.quartz.impl.jdbcjobstore.JobStoreCMT.acquireNextTrigger(JobStoreCMT.java:1173) at org.quartz.core.QuartzSchedulerThread.run(QuartzSchedulerThread.java:233) ** END NESTED EXCEPTION **

Posted by Harriet Ruffin

3: Re: Password Retrieval
In response to 1 06/07/14 06:48 AM
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Hi Harriet,

Can you let me know the website URL that you are trying to login to?

Thanks

Posted by Ernie Ghiglione

4: Re: Re: Password Retrieval
In response to 3 06/07/14 05:00 PM
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Hi Ernie,

Thanks for your prompt reply!

I was trying to log into: http://npsprescribe.lamsinternational.com/lams/index.do

But it is working fine today! The password that I tried yesterday many times worked fine this morning. Not sure what was wrong.

Thanks for your help!

Harriet

Posted by Harriet Ruffin

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